Introduction
Tingen Law, PLLC (“Tingen Law,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our websites at https://www.tingen.law and https://fractional.law (collectively, the "Websites") or communicate with us. Your privacy is important to us, and we are committed to safeguarding your personal information in compliance with applicable laws and professional standards.
1. Contact Information
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Tingen Law, PLLC: 1503 Santa Rosa Road, Suite 120, Richmond, VA 23229.
- Phone: (804) 477-1720.
- Fax: (804) 505-0997.
- Contact Form: https://www.tingen.law/contactus.
- Data Protection Officer: Jacob Tingen, Managing Partner, serves as the Data Protection Officer. You may contact Jacob using the information provided above for any inquiries regarding your data rights.
2. Information We Collect
We collect personal and technical data to provide superior legal services and improve your experience on our Websites.
- Personal Data: Information you voluntarily provide, including your full name, email address, phone number, physical address, uploaded documents, and messages sent via our contact forms.
- Technical Data: Automatically collected information such as IP address, browser type, operating system, and device type.
- Client and Case Data: Specific information or sensitive documents related to your legal matter.
- Marketing Data: Information gathered for newsletters or updates, provided with your consent.
3. SMS and Mobile Communication
To comply with carrier requirements for text messaging, we provide the following disclosures regarding mobile communication:
- Opt-in / Consent: By providing your phone number through our website intake forms, contact forms, or subscription fields, you provide express written consent to receive automated and manual text messages (SMS) from Tingen Law, PLLC. Consent is obtained specifically to respond to your legal inquiries, confirm appointments, and provide service updates.
- Message Frequency and Rates: Message frequency may vary. Message and data rates may apply depending on your mobile carrier.
- Opt-out / Unsubscribe: You may opt out of receiving text messages (SMS) at any time. To stop receiving messages, reply STOP to any text message sent from us. Once you send the "STOP" message, we will send you a final SMS to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you re-initiate contact.
- Help: If you are experiencing issues with our messaging program or have questions, you can reply with the keyword HELP for more assistance, or contact us directly at (804) 477-1720.
4. How We Use Your Information
Responding to Inquiries: To respond to legal inquiries or consultation requests.
- Legal Services: To communicate regarding legal services, case-related matters, and document management.
- Appointments: To confirm appointments or consultations.
- Service Updates: To send important service updates, notifications, or legal updates.
- Website Functionality: To enhance user experience, facilitate secure logins, and monitor site performance.
- Payments: To process transactions and subscriptions through secure gateways like Stripe and Confido Legal.
5. Third-Party Integrations
We work with trusted third-party providers to offer high-quality services:
- Payment Processors: We use Stripe, Confido Legal, PayPal, and Klarna. Per Virginia Legal Ethics Opinion 1848, transaction fees may be deducted prior to deposit into a trust account; these are disclosed prior to payment.
- Data Storage: Client documents are stored in Google Drive and managed via the Odoo CRM platform.
- Marketing & Analytics: We use WhatsApp for communication, Brevo/Mailjet for newsletters, and Google Analytics/Tag Manager for performance tracking.
6. Cookies and Analytics
Our Websites use cookies for user authentication, performance tracking, and managing checkout processes. You may accept or decline non-essential cookies via our GDPR-compliant notification module or change preferences in your browser settings.
7. Data Sharing and Privacy Statement
We do not sell, trade, or share your personal information with third parties without your consent, except where required by law.
Internal Access: Access is limited to employees and contractors who require it to provide legal services or maintain website functionality.
Service Providers: Data may be shared with providers like Stripe or Google Drive strictly to process payments and manage files.
Legal Obligations: We may disclose information if required by law, regulation, or court order.
Mobile Information Sharing Statement: We respect your privacy. Mobile information, including phone numbers and SMS consent, will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. This excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
8. Data Retention and Security
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
- Client Information: Retained indefinitely for legal and archival purposes unless deletion is requested and ethically permitted.
- Security Measures: We use encryption for data in transit and at rest, strict access controls, and PCI DSS compliant payment processing.
9. User Rights
You have the right to request access to your personal data, request corrections to inaccurate information, or request data deletion by contacting us via our contact form. We will respond to requests within 30 days.
10. Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us through the contact information available on our website:
Phone: +18045038343
Email: [email protected]
Last Updated: 11/03/2026